Experiencing a problem with the front gates? Please use this form to report any issues.
Stonegate Cellgate FAQ
Getting Started with Cellgate - Watch this Video!
Cellgate Customer Support Team is available at (855)694-2837, opt 3 and 1, Monday - Friday 8am - 7pm.
Greenacre Gates is available Monday - Friday, 9am - 4pm at 813-936-4109 and [email protected].
For after hours gate emergency contact Greenacre (813) 600-1100 and follow prompts.
Stonegate Cellgate FAQ
Cellgate App Guide
Stonegate Resident User Guide for Setting Up New Accounts with Cellgate (download PDF)
User Guide includes detailed directions for:
Experiencing a problem with the front gates? Please use this form to report any issues.
Stonegate Cellgate FAQ
Getting Started with Cellgate - Watch this Video!
Cellgate Customer Support Team is available at (855)694-2837, opt 3 and 1, Monday - Friday 8am - 7pm.
Greenacre Gates is available Monday - Friday, 9am - 4pm at 813-936-4109 and [email protected].
For after hours gate emergency contact Greenacre (813) 600-1100 and follow prompts.
Stonegate Cellgate FAQ
Cellgate App Guide
Stonegate Resident User Guide for Setting Up New Accounts with Cellgate (download PDF)
User Guide includes detailed directions for:
- Downloading the Cellgate Phone Application
- Setting Permissions (This looks different for Android users.)
- First Log In from Email
- Setting up Visitor Keys (App Only)**
- Setting up Household Callgroup (Web Browser Only)
Resident Training Videos - Your experience will vary slightly from the screenshots.
QR Code Types
Creating an Individual Key
Creating a Temporary Event Key
Sharing an Individual Key
Sharing a Temporary Event Key
Using the Key
Unblocking CellGate Phone Calls
QR Code Types
Creating an Individual Key
Creating a Temporary Event Key
Sharing an Individual Key
Sharing a Temporary Event Key
Using the Key
Unblocking CellGate Phone Calls
We’re excited to announce the installation of our new Cellgate Access Control System, designed to enhance security and convenience for our community! This cutting-edge, wireless system offers modern solutions for managing gate access, ensuring safety and ease of use for everyone. Below, you’ll find an overview of what Cellgate brings to our property, along with helpful resources to get you started.
Why CellGate?
CellGate provides Total Property Wireless Access with innovative features tailored for residential communities like ours. Here’s what you can expect:
If you did not receive a welcome email or want to change your email address, please send an email with your Stonegate address to [email protected].
Why CellGate?
CellGate provides Total Property Wireless Access with innovative features tailored for residential communities like ours. Here’s what you can expect:
- Enhanced Security: Control who enters the property with unique access codes for residents, visitors, and service providers. Every entry is logged with date, time, and photos for transparency.
- Convenient Mobile App: The CellGate app lets you manage gate access from anywhere—open the gate, receive visitor alerts, or check activity logs right from your smartphone.
- Visitor Management: With the Watchman system, you’ll get live video of visitors at the gate, allowing you to grant access remotely. Perfect for guests or deliveries! Explore Watchman features
- CellGate App: Download the app from the App Store or Google Play to manage gate access and receive notifications. You’ll need an account, which we’ll help you set up.
- Support: Have questions? Visit CellGate’s Self-Help Guides for tutorials or contact their support team at CellGate Customer Support. Please note that not all features may be implemented at our site.
- Frequently Asked Questions
If you did not receive a welcome email or want to change your email address, please send an email with your Stonegate address to [email protected].